Privacy Policy

Section 01

What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you register on the Site, place an order, subscribe to our newsletter, or contact us. The personal information we collect may include the following:

• Name and contact details (email address, phone number)
• Shipping and billing address
• Payment information — processed securely by our third-party payment providers (we do not store card details)
• Account login credentials
• Order history and preferences

We also automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, referring URLs, and information about how and when you use our Site.

Section 02

How Do We Use Your Information?

We use the information we collect to fulfil our contract with you, comply with Canadian and international laws, and provide a safe and quality shopping experience. Specifically, we use your information to:

• Process and fulfil your orders, including coordinating delivery with our logistics partners
• Send you transactional emails (order confirmations, shipping updates, receipts)
• Provide customer support and respond to your inquiries
• Protect against fraud and ensure the security of our Site
• Send marketing communications — only if you have opted in, and always with an easy unsubscribe option
• Improve our website, products, and services based on aggregate usage data

Section 03

Will Your Information Be Shared With Anyone?

We only share your information in specific, limited circumstances. Your shipping information — including name, shipping address, and phone number — is shared with our international third-party suppliers and logistics partners solely for the purpose of fulfilling and delivering your order.

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share data with service providers who assist in operating our website (such as email delivery, analytics, and payment processing), subject to confidentiality agreements.

We may also disclose your information where we are legally required to do so — for example, to comply with a subpoena, court order, or similar legal process.

Section 04

Do We Use Cookies and Other Tracking Technologies?

Yes. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use these technologies and how you can refuse certain cookies is set out in our Cookie Policy.

Section 05

How Do We Handle Your Social Logins?

Our Site offers you the ability to register and login using your third-party social media account details (such as Google). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider, but will often include your name and email address.

We will use the information we receive only for the purposes that are described in this Privacy Policy. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider.

Section 06

How Long Do We Keep Your Information?

We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless otherwise required by law. In particular:

• Purchase records are retained for seven (7) years to satisfy Canadian tax and accounting requirements.
• Account information is generally retained for six (6) months following account termination, after which it is securely deleted or anonymised.

When we have no ongoing legitimate business need to process your information, we will either delete or anonymise it, or if this is not possible, securely store it and isolate it from any further processing.

Section 07

How Do We Keep Your Information Safe?

We have implemented appropriate technical and organisational security measures to protect your personal information. We use SSL (Secure Sockets Layer) technology to encrypt your personal information and payment details during transmission, and we partner exclusively with PCI-compliant payment gateways to process transactions.

Despite our safeguards, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security measures.

Section 08

Do We Collect Information From Minors?

We do not knowingly solicit data from or market to children under 18 years of age. By using the Site, you represent that you are at least 18 years old. If we learn that personal information from a user under 18 has been collected without parental consent, we will deactivate the account and promptly delete such information. If you become aware of any data we may have collected from anyone under age 18, please contact us at support@tbii.ca.

Section 09

What Are Your Privacy Rights?

In some regions (such as Canada and the European Economic Area), you have rights that allow you greater access to and control over your personal information. These rights may include:

• The right to access and receive a copy of your personal information
• The right to rectify or correct inaccurate data
• The right to erasure (deletion) of your personal information
• The right to restrict how your personal information is processed
• The right to data portability
• The right to withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact our Privacy Officer at support@tbii.ca. We will respond to your request within 30 days in accordance with applicable law.

Section 10

Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

Section 11

Do California Residents Have Specific Privacy Rights?

California Civil Code Section 1798.83 (the "Shine The Light" law) permits California residents to request and obtain from us information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes, and the names and addresses of those third parties. If you are a California resident and would like to make such a request, please contact us using the contact details below.

Additionally, under the California Consumer Privacy Act (CCPA), California residents have additional rights regarding their personal information. To learn more about these rights, please contact us at support@tbii.ca.

Section 12

Do We Make Updates to This Policy?

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last updated" date at the top of this page. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

Section 13

How Can You Contact Us About This Policy?

If you have questions or comments about this policy, please contact our Privacy Officer:

Section 14

How Can You Review, Update, or Delete Your Data?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request a review, update, or deletion of your personal data, please submit a request to support@tbii.ca. We aim to respond to all requests within 30 days.